Went to renew our passports service was very good pleasant lady who served my hubby and myself.explained everything definitely use this post again
KF
Kevin F
Dec 13, 2025
1.0
Its no surprise that this place has a high rate of 1 stars, given the attitude issue the delightful post office staff have.
After trying to collect a parcel from these aggressively power mad individuals and still having no success this bunch of individuals continue to change the goal posts, both me and my mom tried to collect a parcel to be told I now need ID, So away i went and I brought bills, and a bank statement down to be told that I now require a bank care to prove rhat statement is mine, given I signed into my banking app and showed the delightful woman that theres only me who can sign into it... so away I went for a second time to be told I also now magically need a passport for the 3rd time. At this point it was clear the delightful old lady (blond hair glasses hates having to move from her seat) behind the counter recognised me and her aim was to wind me up, to see if she could get a raise out of me. Fortunately, for this dreadful type of individual she didn't. I then provided more information via mobile and enough evidence digitally, to the point this lovely lady refused and still wanted my bank card for the statement, and wanted my passport.
Id looked, smiled, and said 'Return the item, your arrogance and poor nature won't ever pull me down to your sadistic level'
You could see the anger in her eyes, I now no longer want this parcel or anything ever that comes through this 'What was once a nice post office'
I then took myself for a walk around the nicer part of the shop (Whsmiths) to keep a close eye on her and watch and see if she treats everyone like this? Turns out she does it to select people. If your face fits with this said lady, you dont always need ID. And you don't always need to go back and forth. Given she 'knew' one person personally, she didn't even require ID. It seems she not only thrives of taunting people and seeing how far she can push people, but she cannot separate Business and friendships.
This post office was once a nice safe, and pleasant place to be. Extremely sad and if it ever decided to shut down? Lets hope it removes the toxicity from its business.
JW
John Waring
Dec 16, 2023
1.0
Closed at 12 on a Saturday. Supposed to be open until 1pm.
SH
Simon Hatfield
Sep 16, 2022
1.0
This is the worst Post Office I've ever had the misfortune of visiting. Chronically short staffed with wait times often exceeding 20 minutes. All of the staff members are frankly rude and need retraining or to find alternative careers. This Post Office is an embarassment to what used to be a great service.
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No charges are taken at the counter however some banks may charge.
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Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
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What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of the Post Office in Middlesbrough?
The Post Office in Middlesbrough is open Monday to Friday from 9:00 AM to 5:30 PM and on Saturday from 9:00 AM to 1:00 PM. It is closed on Sundays.
What payment options are accepted at this Post Office?
This Post Office accepts American Express, Android Pay, Apple Pay, Cash, Maestro, MasterCard, and Visa.
How can I deposit a cheque at this Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if applicable, and a cheque deposit envelope (available from your bank or this Post Office). Hand over the sealed envelope at the counter to receive a receipt.
Is there a charge for making cash withdrawals at this Post Office?
No, the Post Office does not charge for cash withdrawals, but your bank may charge fees. Please check with your bank for details.
How much cash can I withdraw at this Post Office counter?
The withdrawal amount depends on limits set by your bank account. Please contact your bank directly for your specific withdrawal limits.
What is the Post Office Change Giving service available here?
The Change Giving service allows business banking customers to exchange cash for coins at this Post Office with selected banks.
Where is this Post Office located in Middlesbrough?
It is located at 17-19 Centre Mall, Cleveland Centre, Middlesbrough, TS1 2NR, North Yorkshire, UK.
What nearby places can I visit around the Middlesbrough Post Office?
Nearby you can visit Cleveland Centre and The Cleveland Centre shopping centers, Boots pharmacy, Littlewoods department store, and various other retail shops like JD Sports and New Look.
How can I use nearby transport hubs to reach the Post Office?
Cleveland Street Shopping Centre Middlesbrough, which includes a train station, is nearby and provides convenient access to the Post Office located in Cleveland Centre.
Are there any medical facilities near the Post Office in Middlesbrough?
Yes, nearby medical facilities include T Foster (doctor), The Erimus Practice, Newlands Medical Centre, and Teesside Pharmacy, which can be useful for customers visiting the area.
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